Service Level Agreement (SLA)

1. Introduction

This Service Level Agreement ("SLA") and Server Level Agreement outlines the terms of service, uptime guarantees, and support commitments provided by Domains Hostings ("Provider") to its customers ("Client") for web hosting services.

2. Service Commitment

Domains Hostings commits to providing 99.9% uptime for all hosting services, excluding scheduled maintenance and circumstances beyond our control (Force Majeure events).

3. Uptime Guarantee & Compensation

If uptime falls below 99.9% in a given month, clients may be eligible for service credits based on the following criteria:

• 99.0% - 99.89%: 5% credit of the monthly fee
• 98.0% - 98.99%: 10% credit of the monthly fee
• Below 98.0%: 25% credit of the monthly fee

Clients must submit a request for credits within 7 days of the downtime event.

4. Support & Response Time

We provide 24/7 technical support via:

• Email: support@domainshostings.com
• Phone: +917396035879
• Live Chat: https://domainshostings.com/

Response times for support requests:

• Critical issues (server downtime, major failures): Response within 30 minutes
• High priority issues (website loading issues, security threats): Response within 2 hours
• General inquiries (billing, configuration requests): Response within 24 hours

5. Maintenance & Downtime

Scheduled maintenance is performed during non-peak hours with at least 48 hours' prior notice. Emergency maintenance may be conducted as needed, with notifications sent as soon as possible.

6. Security & Data Protection

• Daily backups are performed and retained for 10 days.
• Data encryption and firewall protection are included.
• DDoS protection and malware scanning are conducted regularly.

7. The Fallowing Server Hostings Plans Offered By Domains Hostings Comapny Are Covered Under The SLA 

Web Hostings

Cloud Hostings

Wordpress Hostings

Reseller Hostings

Master Reseller Hostings

Alpha Reseller Hostings

8. We Don't Offer Any Type Of Compensation For Cloud/Dedicated Servers

Above Mentioned Shared/Reseller Hosting Services the monthly Availability will be 99% Only. You could see the Server Status from Uptime Robot Public Status Link : #3. We will be also Having an internal Monitoring system from our Datacenter end, So incase of any compensation request raised we will check both Logs for Confirmation. If the service/Network is down for More than 5 hours You will be getting the Compensation of Maximum 10 Days Date Extension for your Active Service (Which is affected) We don’t offer compensation in Type of Cash/Money ! We offer Compensation as Date Extension on the Affected Service ! The maximum Compensation will be 10 day ONLY !

Compensation will be applied only if there is any issue only on Our Server End ! As there are more Uptime monitor’s available for use so we won’t accept those reports if the client sent us their Website is Down. As some monitors gives false results due to their monitor IP blocked in our Firewall due to Heavy Connections to our Server. We will be very strict on Following the compensation we will verify the down from our Monitors (Data Center too) Customers can open ticket to get their compensation days added to their service period 

9. Exclusions

This SLA does not cover:

• Client-side misconfigurations
• Cyberattacks, unless covered by our security add-ons
• Third-party software or application failures
• Domain name or DNS failures outside our control
• IP Blocks by our Firewall due to Abuse cases Like Failed Logins/Attacks
• Account Suspension
• Abuse Cases
• Website Mis-configuration
• PHP/Development Related Errors
• Browser Cache issues
• DNS Propagations & Other DNS Errors & issues
• Your Private Name server issues
• Overdue Payments
• Service termination/suspension
• PHP Related Errors (404 Error , 500 Error )
• LVE Resource Exceeding (503 Error)
• Planned Server Maintenance

10. Termination & Amendments

Domains Hostings reserves the right to modify this SLA with a 30-day notice. Clients may terminate services if changes significantly impact their service expectations.

11. Contact Information

For questions regarding this SLA, contact us at support@domainshostings.com 

Acknowledgment
By using our services, the client agrees to the terms outlined in this SLA.